Customer Experience Coordinator
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Resident Liaison Officer to join our dynamic Partnership team in Cheltenham. As a key member of our Refurbishment business, you will be responsible for providing exceptional customer experience for residents, clients, and other stakeholders on refurbishment projects.
Key Responsibilities
- Provide proactive and engaging customer service to residents, clients, and stakeholders
- Manage workload across planned maintenance programmes, ensuring timely and efficient delivery
- Develop and maintain strong relationships with internal and external stakeholders
- Utilize Microsoft Office and CRM systems to track and manage project progress
- Collaborate with project managers to ensure seamless project execution
Requirements
- Proven track record of successfully managing workload across planned maintenance programmes
- Strong knowledge of internal and external programmes
- Excellent communication and customer service skills
- Good administration skills and experience with Microsoft Office
- Experience with CRM systems
Benefits
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
About Lovell
Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people. As an Investors in People Gold award employer, we value diversity and inclusion within our teams and strive to create a positive and supportive work environment.
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