Customer Experience Representative

6 days ago


Cheltenham, Gloucestershire, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at Holiday Inn Express Cheltenham. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly.
  • Work collaboratively with the front-of-house team to maintain a high level of service quality and consistency.
  • Assist with the management of guest rooms, including check-in, check-out, and room assignments.
  • Process guest payments and handle cash handling duties.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • A positive and proactive attitude, with a strong focus on delivering exceptional guest service.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality company and contribute to the success of our team.


  • Cheltenham, Gloucestershire, United Kingdom Halfords Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Halfords Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our team at Ecclesiastical Insurance Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and stakeholders.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Cheltenham, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our team at Ecclesiastical Insurance Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and stakeholders.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Cheltenham, Gloucestershire, United Kingdom MASHIE Golf UK Full time

    About MASHIE Golf UKWe are a leading golf business providing premium golf-related benefits to our valued members. Our company operates an intensive private and public events schedule, a partner club program, and a golf concierge service. We have established relationships with golf clubs, golf and lifestyle brands, and our members. Our goal is to provide...


  • Cheltenham, Gloucestershire, United Kingdom Dixons Carphone Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, selling products, and supporting the overall sales performance of the store.Key ResponsibilitiesOffering support services...


  • Cheltenham, Gloucestershire, United Kingdom MASHIE Golf UK Full time

    About MASHIE Golf UKWe are a leading golf business providing premium golf-related benefits to our valued members. Our company operates an intensive private and public events schedule, a partner club program, and a golf concierge service. We have established relationships with golf clubs, golf and lifestyle brands, and our members. We are a small team who...


  • Cheltenham, Gloucestershire, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at The National Trust. As the public face of our properties, you will provide a warm and friendly welcome to our visitors, answering their questions and ensuring they have an enjoyable and memorable experience.Key ResponsibilitiesDeliver...


  • Cheltenham, Gloucestershire, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at The National Trust. As the public face of our properties, you will provide a warm and friendly welcome to our visitors, answering their questions and ensuring they have an enjoyable and memorable experience.Key ResponsibilitiesDeliver...


  • Cheltenham, Gloucestershire, United Kingdom Ecigarettedirect Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and promoting our products in a fast-paced retail environment.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Ecigarettedirect Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and promoting our products in a fast-paced retail environment.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Ecigarettedirect Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and promoting our products in a fast-paced retail environment.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Ecigarettedirect Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and promoting our products in a fast-paced retail environment.Key Responsibilities:Provide...


  • Cheltenham, Gloucestershire, United Kingdom Lidl Full time £4

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and...


  • Cheltenham, Gloucestershire, United Kingdom Lidl Full time £4

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and...


  • Cheltenham, Gloucestershire, United Kingdom Lidl Full time

    Job OverviewRetail Customer Service Representative (Part Time)Compensation £12.40 up to £13.35 per hourPosition Type Part TimeExperience Required Entry LevelWork Environment Retail StoreJob ReferencePosition Summary£13.35 per hour | Weekend availability required | 30-35 days of holiday (pro rata) | 10% employee discount | Pension planAt Lidl, we value the...


  • Cheltenham, Gloucestershire, United Kingdom Grafton Recruitment Full time

    Job Summary:An exceptional opportunity has arisen for a highly skilled Client Services Manager to provide high-level administrative support and exceptional customer care within a prestigious Financial Services firm.This is a rare chance to work for a leading Wealth Management company with a fantastic working environment and culture, offering excellent...


  • Cheltenham, Gloucestershire, United Kingdom Mamas & Papas Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Sales Assistant to join our team at Mamas & Papas Cheltenham concession store with NEXT. As a Sales Assistant, you will be the face of our brand, providing exceptional customer service and product knowledge to our customers.Key ResponsibilitiesProvide outstanding customer service, ensuring a warm...


  • Cheltenham, Gloucestershire, United Kingdom Office Shoes Full time

    We're seeking Sales Assistants to join our team in our retail store. Our store teams are passionate, knowledgeable, and energetic, and we're always on the lookout for new individuals to help us deliver a fantastic shopping experience for our customers.As a Sales Assistant for Office Shoes, you will act as a brand ambassador, engaging with customers, driving...


  • Cheltenham, Gloucestershire, United Kingdom Jago Consultants Full time

    We are currently working with a reputable motorcycle dealership who are looking to recruit an experienced Aftersales Service Representative to join their growing team.As an Aftersales Service Representative, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.Ensure customers are...