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Customer Service Representative

2 months ago

Cheltenham, Gloucestershire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team at Ecclesiastical Insurance Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and stakeholders.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding our products and services
  • Collaborate with internal teams to ensure seamless delivery of customer service
  • Develop and maintain strong relationships with customers to drive customer satisfaction and loyalty
  • Stay up-to-date with industry trends and developments to provide expert advice to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and customer relationship management software
  • Experience in a customer-facing role, preferably in the insurance industry
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance