Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.
About the Role:
- Provide exceptional customer service and support to our customers, responding to their queries and resolving any issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
- Develop and maintain a thorough knowledge of our products and services, including our motoring and cycling offerings.
- Contribute to the maintenance of a clean and organized store environment, adhering to our high standards of presentation and customer safety.
What We Offer:
- A competitive hourly rate of £8.64, with opportunities for progression and career development.
- A comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role.
- A supportive and collaborative team environment, with opportunities to work with colleagues from diverse backgrounds and experiences.
- A range of benefits, including discounts on our products and services, and access to our employee assistance program.
Requirements:
- Previous experience in a customer-facing role, preferably in a retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- A proactive and flexible approach, with a willingness to work a variety of shifts, including weekends and bank holidays.
What We're Looking For:
- A passion for delivering exceptional customer service and a commitment to ensuring that our customers have an outstanding experience.
- A strong work ethic and a willingness to learn and develop new skills.
- A team player with a positive attitude and a can-do approach.
About Us:
Halfords is the UK's leading retailer of motoring and cycling products and services, with a strong focus on customer service and community engagement. We are committed to providing our customers with an outstanding experience, and we are seeking like-minded individuals to join our team.
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