Customer Service Representative

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Halfords Full time
Join Our Team as a Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.

About the Role:

  • Provide exceptional customer service and support to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Develop and maintain a thorough knowledge of our products and services, including our motoring and cycling offerings.
  • Contribute to the maintenance of a clean and organized store environment, adhering to our high standards of presentation and customer safety.

What We Offer:

  • A competitive hourly rate of £8.64, with opportunities for progression and career development.
  • A comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role.
  • A supportive and collaborative team environment, with opportunities to work with colleagues from diverse backgrounds and experiences.
  • A range of benefits, including discounts on our products and services, and access to our employee assistance program.

Requirements:

  • Previous experience in a customer-facing role, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A proactive and flexible approach, with a willingness to work a variety of shifts, including weekends and bank holidays.

What We're Looking For:

  • A passion for delivering exceptional customer service and a commitment to ensuring that our customers have an outstanding experience.
  • A strong work ethic and a willingness to learn and develop new skills.
  • A team player with a positive attitude and a can-do approach.

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services, with a strong focus on customer service and community engagement. We are committed to providing our customers with an outstanding experience, and we are seeking like-minded individuals to join our team.



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