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Customer Service Representative
4 weeks ago
We are seeking a Customer Service Representative to join our award-winning team at a rapidly expanding British manufacturer and a leading seller of renewable energy systems.
The ideal candidate will be a customer-focused individual with a passion for sustainability and a strong ability to build relationships with customers.
The role involves serving as the first point of contact for customers, addressing their inquiries with promptness and professionalism, and providing outstanding service through various channels.
The Customer Service Representative will also be responsible for maintaining a comprehensive understanding of our products and services, identifying and resolving customer issues, and collaborating with team members to achieve shared goals.
Key skills and qualifications include a proactive approach to problem-solving, strong communication skills, and proficiency in CRM software.
Benefits of the role include a competitive salary, opportunities for professional growth, and the chance to contribute to a greener, more sustainable future.
Key Responsibilities:
- Serve as the first point of contact for customers and occasionally installers, providing outstanding service through phone, email, chat, and social media.
- Address customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
- Actively listen to customers, understand their needs, and provide appropriate solutions.
- Efficiently identify and resolve customer issues, escalating complex problems when necessary.
- Follow up with customers to ensure complete resolution and satisfaction.
- Maintain a comprehensive understanding of our products and services to provide accurate information.
- Build and maintain strong customer relationships to foster loyalty and retention.
- Record all customer interactions accurately in our CRM software.
- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
- Collaborate with team members, sharing knowledge and best practices.
- Participate in team meetings and professional development opportunities.
- Support colleagues during peak periods and high-volume situations.
- Proactively seek ways to improve customer service processes and workflows.
- Stay informed about industry trends and customer service best practices.
Required Skills & Qualifications:
- Passion for delivering exceptional customer experiences.
- Proactive approach to problem-solving with a commitment to customer satisfaction.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills and the ability to build relationships with customers.
- Proficiency in CRM software and a good understanding of customer service processes.
- Willingness to learn and adapt to product changes and updates.
- Ability to work collaboratively and support team objectives.
Benefits:
- Competitive salary and performance-related bonuses.
- Opportunities for professional growth in a leading company.
- Be part of a team that values innovation and customer-focused solutions.
- Contribute to a greener, more sustainable future.
