Customer Service Representative

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom B&Q Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at B&Q. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide expert advice and guidance to customers on home improvement projects
  • Work closely with colleagues to ensure a seamless customer experience
  • Upsell and cross-sell products to customers
  • Maintain a high level of product knowledge and stay up-to-date with new products and services

What We Offer

As a valued member of our team, you will have access to a range of benefits, including a competitive salary, award-winning pension scheme, and opportunities for career development and progression.

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong product knowledge and ability to learn new products and services
  • Flexibility to work a variety of shifts, including weekends and bank holidays

Why Work for B&Q?

We are committed to making B&Q a diverse and inclusive workplace, where everyone can feel valued and supported. We offer a range of benefits and initiatives to support our colleagues' wellbeing and career development.



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