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Customer Service Representative

2 months ago

Cheltenham, Gloucestershire, United Kingdom Ecigarettedirect Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and promoting our products in a fast-paced retail environment.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and promote our products.
  • Process transactions accurately and efficiently, handling cash and card payments.
  • Maintain a high level of product knowledge, staying up-to-date on new products and promotions.
  • Contribute to a positive and inclusive team environment, supporting colleagues and promoting a culture of excellence.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven customer service experience, with a strong track record of resolving customer queries and complaints.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy when handling cash and card transactions.
  • Flexibility to work a variety of shifts, including weekends and holidays.

What We Offer:

  • A competitive hourly rate.
  • Opportunities for training and career development.
  • Enhanced annual leave entitlement.
  • Healthcare cash plan.
  • Cycle to work scheme.
  • Free tea, coffee, and snacks.
  • Generous staff discounts.