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Hotel Operations Manager
2 months ago
We are seeking an experienced and motivated Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London.
Key Responsibilities:- Oversee daily operations for both hotels, ensuring seamless execution of all departments.
- Develop, monitor, and report on projected income and expenses for both properties.
- Ensure a superior guest experience by managing check-ins/outs, addressing guest inquiries and concerns, and maintaining high standards of service.
- Recruit, train, and manage hotel staff, fostering a positive work environment and ensuring alignment with company service standards.
- Ensure compliance with health and safety regulations, company policies, and industry standards.
- Collaborate on marketing strategies and promotions to enhance the visibility and attractiveness of both properties.
- Proven experience as a Hotel Manager or in a similar role within the hospitality industry.
- Strong understanding of hotel operations, financial management, and guest service.
- Ability to analyse financial reports and develop strategies for improvement.
- Flexibility to travel between the Southend-on-Sea and Canary Wharf properties as needed.
- Proficiency in hotel management software and MS Office Suite.
- Private medical insurance with BUPA.
- Annual leave (5.6 weeks), including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Financial wellbeing – personal debt advise.
- Financial wellbeing education.
