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Retail Operations Leader

2 months ago

Glasgow, Glasgow City, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a premier destination for luxury fashion, offering a curated selection of over 200 brands ranging from renowned international designers to contemporary labels.

With a keen eye for detail and a blend of classic and modern aesthetics, Frasers Group provides a sophisticated lifestyle experience that emphasizes elegance and simplicity, ensuring that the focus remains on the brands we showcase.

We are thrilled to enhance our Flannels Junior store network and are in search of an outstanding, motivated, and proven Retail Operations Leader to become a vital part of our team.

Role Responsibilities

Drive revenue growth to surpass set objectives and identify avenues for ongoing performance enhancement Inspire and manage team performance to achieve and exceed sales goals Maintain a strong presence on the sales floor to boost sales both personally and through team efforts Ensure exceptional customer service is consistently delivered Equip all team members with the necessary tools and knowledge to meet key business goals Oversee the presentation and merchandising of seasonal inventory in accordance with corporate guidelines Stay informed about current market trends, upcoming customer promotions, and monitor local competitors Ensure all administrative tasks, policies, and procedures are executed efficiently and accurately Drive and achieve key performance indicators (KPIs) Perform additional responsibilities as required within the defined scope of your role

Required Qualifications

Skills and Expertise:

A robust background in client relations, with a well-established network of personal contacts Previous experience in the premium retail sector is advantageous Exceptional leadership and motivational abilities Strong communication, planning, and organizational skills Proficient analytical skills, with the capability to interpret financial and sales metrics High level of brand awareness and product knowledge Familiarity with the local market

Personal Attributes

High energy levels to drive projects to successful completion Confident and assertive demeanor Positive, enthusiastic attitude with a proactive approach Passionate about fashion retail Professional appearance and conduct Fashion-forward, trend-aware, and well-presented at all times

Additional Benefits

Opportunities for weekly, monthly, and quarterly commercial bonuses Stocktake bonuses available Commission-based bonuses across a diverse range of products Monthly group rewards and recognition programs Long service awards Participation in the Fearless1000 Incentive Scheme Access to a variety of development courses with national qualifications 28 days of holiday entitlement 50% discount on in-store uniforms Discounted gym memberships Group-wide 20% discount across all Frasers Group brands