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Customer Service Representative

2 months ago

Bicton Heath, United Kingdom Greene King Full time

About Us

At Greene King, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our pubs and restaurants are the heart of the community, where people come together to enjoy great food, drink, and company.

Job Summary

We're seeking a talented Waiting/Bar Staff to join our team, where you'll play a key role in creating unforgettable moments for our customers. As a Waiting/Bar Staff, you'll be the face of our business, providing top-notch service and ensuring every customer leaves with a smile on their face.

Key Responsibilities

  • Provide exceptional customer service, ensuring every guest feels valued and welcome.
  • Know our menu inside out, offering recommendations and making informed decisions to meet customer needs.
  • Greet, serve food, and look after our customers while they dine with us, ensuring a seamless and enjoyable experience.
  • Assist the bar team in preparing drinks to meet specs and customer expectations, always maintaining a high level of quality and presentation.
  • Ensure the front of house is always safe, legal, and clean, addressing any issues promptly and efficiently.

What We're Looking For

  • A passion for delivering exceptional customer service and creating memorable experiences.
  • A willingness to learn and expand your skills, with a keen eye for detail and a commitment to quality.
  • A positive can-do attitude and a real team player, always willing to go the extra mile to support your colleagues.

What We Offer

  • A competitive salary and pension contribution, reflecting your hard work and dedication.
  • The opportunity to further your career across our well-known brands, with training and development at every level.
  • Discounts on food and drink, both in our pubs and restaurants, and at our Greene King Inns and hotels.
  • A free employee assistance program, providing mental health, well-being, financial, and legal support.
  • Access to our Wage Stream, allowing you to access your wages before payday.
  • Exclusive discounts with our retail partners, including Superdrug and three mobile.