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Customer Support Representative

1 month ago

Burgh Heath, United Kingdom TLP Consultancy Ltd Full time
Customer Support Representative

Join our team as a Customer Support Representative and play a crucial role in delivering exceptional customer experiences for Lexus. As a key member of our Customer Support team, you will be responsible for interviewing customers via CATI (Computer Assisted Telephone Interviewing) to gather valuable insights and feedback. Your excellent communication skills and customer-centric approach will enable you to build strong relationships with customers, resolve queries, and escalate issues as needed.

Key Responsibilities:
  • Conduct CATI interviews with Lexus customers to gather feedback and insights
  • Work closely with internal colleagues and partners to resolve customer issues and ensure customer satisfaction
  • Utilize your excellent customer skills to deliver memorable conversations and adapt to each customer's individual needs
  • Identify areas of risk and opportunity to enhance the customer experience
  • Escalate issues as appropriate and ensure accurate recording of customer communications in company systems

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service, excellent communication skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity.