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Customer Support Representative
1 month ago
Salary: £26,500 per annum
Location: Near Epsom, Surrey (with flexibility to work from home)
This exciting role involves interviewing customers over the phone to gather feedback and insights on behalf of Lexus. As a Customer Support Assistant, you will be responsible for delivering exceptional customer service, escalating and resolving customer queries, and working closely with internal colleagues and partners.
Key Responsibilities- Conducting CATI interviews with Lexus customers to collect feedback and insights
- Working collaboratively with internal teams to resolve customer issues and improve the overall customer experience
- Using your excellent communication skills to build rapport with customers and deliver memorable conversations
- Identifying areas of risk and opportunity to enhance the customer experience
- Escalating customer issues as appropriate and ensuring timely resolutions
- Maintaining accurate records of customer interactions in company systems
- Representing the Lexus brand and delivering its values through every interaction
- Essential Skills:
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships
- Self-motivation and good time management
- Proficiency in using computer software and systems
- Ability to work in a pressurised environment
- Desirable Skills:
- Previous call centre experience
- Automotive knowledge or interest in the sector
- Experience conducting CATI interviews
TLP Consultancy Ltd offers a competitive salary, generous benefits package, and opportunities for career growth and development. As a valued member of our team, you can expect:
- A hybrid working arrangement with 3 days a week in the office
- A comprehensive benefits package, including a performance-related bonus, pension, and cycle scheme
- Access to training and development opportunities to enhance your skills and career prospects
- A supportive and collaborative work environment
About TLP Consultancy Ltd
We are a trusted partner of Toyota GB PLC, providing vital support to customers and the dealer network. As a key player in the automotive industry, we offer a unique opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.
