Customer Service Representative

3 days ago


Burgh Heath, United Kingdom Mulberry Recruitment Full time

My client based in Camberley are seeking a Customer Service Representative to join their team.
You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams.
You would also be processing quotes and orders within a set service level.
Duties Develop relationships and maintain a high level of service to our internal and external customers.
Answer incoming calls, webchats, and email queries within a set service level concerning prices, stock availability, delivery times, account queries, and technical questions from customers.
Promptly record accurate call logging reasons and agent statuses within our call platform.
Develop knowledge of all products, ensuring quotes and orders can be raised through internal systems.
Tracking orders and deliveries through to invoice stage.
Update internal systems daily, including CRM and SAP.
Provide basic support for all products, including basic technical support.
Support customer visits to our Customer Experience Centre.
Maintain a solid understanding of business practices, products, and services.
Skills/Qualifications/Experience Excellent customer service skills and a professional telephone manner.
An organised approach with excellent time management skills.



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