Customer Service Representative
3 months ago
We are seeking a self-motivated and customer-focused individual to join our team as a Customer Service Representative.
This is a great opportunity to join a dynamic and growing company in **Haywards Heath, West Sussex.**
**Responsibilities**:
- Provide accurate and timely information to customers regarding services, and booking status updates
- Assist customers with placing orders
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend appropriate solutions
- Follow company policies and procedures to ensure customer satisfaction
- Collaborate with other team members to achieve company-wide goals
**Requirements**:
- Excellent communication skills, both verbal and written, with proficiency in English
- Strong problem-solving skills with the ability to analyze customer inquiries and provide effective solutions
- Experience in the travel industry, or within a customer service role preferred but not required
- Ability to navigate computer systems and perform accurate data entry
**You will be required to work the following shift pattern, 30 hours per week, with **_**weekend hours working from home**:_
**Week 1 - Monday, Wednesday, Friday & Saturday**
**Week 2 - Tuesday, Wednesday, Thursday & Sunday**
Pay: From £19,999.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Every weekend
**Education**:
- A-Level or equivalent (preferred)
Work Location: In person
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