Customer Service Representative

5 months ago


Haywards Heath, United Kingdom Rainbow Recruitment Services Full time

We are seeking a self-motivated and customer-focused individual to join our team as a Customer Service Representative.

This is a great opportunity to join a dynamic and growing company in **Haywards Heath, West Sussex.**

**Responsibilities**:

- Provide accurate and timely information to customers regarding services, and booking status updates
- Assist customers with placing orders
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend appropriate solutions
- Follow company policies and procedures to ensure customer satisfaction
- Collaborate with other team members to achieve company-wide goals

**Requirements**:

- Excellent communication skills, both verbal and written, with proficiency in English
- Strong problem-solving skills with the ability to analyze customer inquiries and provide effective solutions
- Experience in the travel industry, or within a customer service role preferred but not required
- Ability to navigate computer systems and perform accurate data entry

**You will be required to work the following shift pattern, 30 hours per week, with **_**weekend hours working from home**:_

**Week 1 - Monday, Wednesday, Friday & Saturday**

**Week 2 - Tuesday, Wednesday, Thursday & Sunday**

Pay: From £19,999.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Every weekend

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person



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