Customer Service Representative
3 weeks ago
**About us**
Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons, physicians, anaesthetists, radiologists and pathologists from all major hospitals throughout Ireland and the UK.
**Role overview**:
Due to the continuous growth at Medserv we are looking for a new team member to join our our Invoice Resolutions Team. You will be joining an upbeat, vibrant and hardworking team of 17, overtime becoming a specialist in handling unresolved invoices, which sit with insurers, patients and other 3rd parties. Ensuring all contacts are accurately recorded and documented within the Medserv system. This involves reviewing and verifying invoices, identifying discrepancies, resolving any errors, and maintaining accurate notes.
**Primary duties**:
- Updating internal databases, ensuring records are kept accurate and up to data
- Chasing outstanding payments
- Liaising with internal stakeholders to resolve issues
- Building, editing and maintaining outstanding reports, for external & internal stakeholders
- Adhering to General Data Protection Regulations (GDPR) & Data Protection Act (DPA)
- Handling inbound calls and queries
- Working to monthly and quarterly targets
- Ad-hoc duties upon request by the manager
**Skills required**:
- Excellent communicator, both written and spoken, with a good telephone manner
- Good spelling and grammar
- Strong team player
- Able to work independently
- Ability to multitask
- Possess excellent time management skills, be able to manage workload & prioritise
- Excellent attention to detail
- Target driven
**Package**:
- Competitive salary
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- Gym membership
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports & Social events
- Healthy food with comfortable on-site recreational facilities
- Close to public transport facilities
**Additional info**:
- Hybrid working available post probation
- Role commences immediately
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