Customer Service Representative

7 months ago


Haywards Heath, United Kingdom ADPLC Full time

We are looking for new team members for our customer service department, to help assist our customers via our ticketing system. We are a hybrid remote company, that is very flexible, so we can offer up to 4 days per week remote, with a minimum of one day in our offices located near Haywards Heath station.

**Day to Day**
- Answering general enquiries
- Processing payments
- Using our triage process to determine priority level
- Helping with level 1 basic technical queries (training provided)
- Catch up sessions with customers

**Company Info & Benefits**
- Full time role, Mon-Fri 9am-5pm (FLEXIBLE)
- Hybrid remote (minimum one day office based, to be confirmed)
- Up to £23,500 per year, full time role
- Quarterly pay reviews & appraisals
- Quarterly and yearly bonuses
- Gym membership
- Workplace benefits

**Salary**: Up to £23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Flexitime
- Gym membership
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Haywards Heath: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Haywards Heath

Reference ID: INT\JP\66521



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