Part Time Customer Service Advisor

3 weeks ago

Haywards Heath, United Kingdom Medserv Full time

**About Medserv**:
Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specializing in medical billing and practice management in Europe. Our clients include hospital consultants of all specialties, GP's, clinics, as well as hospitals.

**Role Overview**:
The Remote Practice Management team provides secretarial support to a number of Private Hospital consultants across the UK. As part of the significant growth of the company, we are looking for new starters to assist in the handling of the high volume of calls to these client's phone lines. We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our clients by answering patients and hospitals calls to their clinics. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

**Duties and Responsibilities**:

- Deal with a high volume of incoming queries
- Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
- Record all interactions on the company practice management system
- Maintain a professional and courteous manner at all times
- Adhere to GDPR requirements
- Maintain a positive and professional relationship with all clients/patients and callers
- Liaise with other teams/team members to ensure first-call resolution
- Ad-hoc duties as they arise or requested by manager/supervisor

**Requirements**:

- Excellent command of both verbal and written English
- Previous experience dealing with a high volume of calls is preferable
- Have a patient and calm telephone manner
- Ability to work in a fast-paced environment
- Be motivated to reach targets and meet daily SLAs
- Willing to learn and increase knowledge base
- Ability to adapt to change and increased volumes

**Package**:

- Competitive salary
- DOE
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- EAP
- Gym membership
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive scheme i.e. commuter and bike to work

**Additional Information**:

- This role is office-based
- WFH is not an option at this time
- Part time hours 9.30am - 2.30pm. (we are slightly flexible on this to suit)
- Full training will be provided

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