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Customer Service Advisor
3 weeks ago
HEAD OFFICE
Customer Service Advisor
Customer Services Advisor
Haywards Heath Hospital | Sales & Marketing | Permanent | Full time
Up to £25,000.00, depending on experience | 37.5 Hours per week
Working hours are typically between 08:00 - 17:00 (Monday - Friday)
We have an exciting opportunity for a full time Customer Service Advisor to join our team at Nuffield Health Haywards Heath Hospital.
The Role
To handle customer enquiries (face to face, telephone and online), supplying potential patients with information about the services offered at the hospital.
To provide the customer with timely and appropriate advice regarding our consultants, specialities and pricing options.
To make straightforward appointment bookings and amendments.
To be responsible for maintaining and updating sales leads via a CRM system and following each lead until closed, focusing on maximising sales whilst delivering high quality customer service.
To develop constructive relationships with various stakeholder groups including patients, consultants and medical secretaries.
The Person
You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. Ideally educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent, you will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage.
The Benefits
We want you to be the best you can be. We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package. This includes free membership across all of our Fitness & Wellbeing clubs, along with free private healthcare. Not only this but we also offer a range of lifestyle and financial wellbeing benefits.
Be your best and join us in building a healthier nation.
Join Nuffield Health and create the future you want, today.
It starts with you.
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