Customer Service Advisor
5 months ago
HEAD OFFICE
Customer Service Advisor
**Customer Service Advisor**
Haywards Heath Hospital | Sales and Business Development | Permanent | Full Time
Up to £26,000.00 per annum, depending on experience
37.5 Hours per week
**The Role**
The Customer Services Advisor will ensure enquiries from customers looking to pay for their own medical treatment are handled efficiently and professionally. Our aim is to deliver a high quality experience for the customer, convert initial enquiries into patient appointments and support the customer through their hospital pathway.
**Key Accountabilities**
- To maximise conversion from enquiry through to treatment.
- To provide accurate pricing for patients for their treatments.
- To log all enquiries through our CRM system and ensure follow ups are undertaken in a timely manner.
- To support consultants with all self-pay bookings.
- To advise on medical loan availability.
- Liaise with colleagues from around the hospital to ensure self-pay patients can be accommodated at a time that suits their requirements.
- To offer a great customer experience at each and every interaction
- Planning and hosting small Consultant led patient information events, online or offline
- Building and nurturing professional relationships with Consultants and clinical teams
**Who we are looking for**
You will be a team player that is also capable at working from their own initiative to prioritise working tasks. A true ‘people person’ who understands the need to provide first class service at a time where patients may be distressed or anxious. Previous experience of working in healthcare would be an advantage, but a passion for delivering exceptional service to our customers is essential to the service levels that we pride ourselves on.
This role will also support the sales function of the hospital and so any previous experience in social media management, event planning or marketing assistance will be an advantage.
**Nuffield Health Haywards Heath Hospital**
Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three operating theatres - 1 is laminar flow, comprehensive outpatient facilities including a 3T MRI scanner, an excellent onsite pre-assessment clinic, physiotherapy department and 26 en-suite rooms on the ward.
Ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.
**Join Nuffield Health and create the future you want, today**
**It starts with you.**
- LocationHaywards Heath - West Sussex
- Contract typePermanent
- ReferenceJR0078601
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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