Customer Service Representative

3 weeks ago


Small Heath, Birmingham, United Kingdom Randstad Full time

Customer Service Specialist Job Description

We are seeking a dedicated and customer-focused individual to support our nationwide operations and ensure excellent service delivery as a Customer Service Specialist.

Key Responsibilities:

  1. Deliver outstanding customer service, handling medical centre bookings and dashboard administration.
  2. Manage the "Chemist on Call" service and oversee medical centre openings.
  3. Respond to customer queries via phone and email promptly and professionally.
  4. Follow standard operating procedures to meet service levels (SLAs) and KPIs.
  5. Work closely with your team to prioritize tasks and ensure timely completion.

Requirements:

  1. Previous experience in customer service or an administrative role.
  2. Excellent communication skills, both written and verbal.
  3. Strong IT skills, with proficiency in Word, Excel, and Outlook.
  4. A team player who can lead by example and has a proven record of meeting targets.

Why Work With Us?

A diverse and inclusive workplace that encourages innovation and collaboration. Opportunities to grow and develop in a rewarding environment. We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.



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