Client Support Specialist

7 days ago

Plymouth, Plymouth, United Kingdom SolelyHR Full time

Job Summary:

Solely HR is proud to be supporting a dynamic company in the retail sector who are seeking an experienced Customer Service Representative to join their team.

The ideal candidate will be a dedicated and friendly professional who can deliver exceptional customer service and create a positive experience for every interaction.

This is a permanent and full-time role, with the requirement to work occasional Saturdays on a rotational basis.

Key Responsibilities:

  • Customer Interaction: Greet and assist customers in a warm and friendly manner, both in person and via digital channels. Handle a variety of enquiries, from product information to service issues, ensuring that each customer feels heard and valued.
  • Problem Solving: Listen to customer concerns, investigate issues, and provide timely and effective solutions. Escalate complex issues to the appropriate departments when necessary.
  • Product Knowledge: Develop a thorough understanding of the company's products and services to provide accurate information and recommendations to customers.
  • Sales Support: Identify opportunities to upsell or cross-sell products and services that meet the customers' needs.
  • Record Keeping: Maintain accurate records of customer interactions and transactions.
  • Stock Control: Replenish stock items and order new stock online where required.
  • Team Collaboration: Work closely with colleagues across different departments to ensure seamless service delivery and to improve overall customer satisfaction.

Qualifications & Experience:

  • Previous experience in a customer-facing role is preferred.
  • Retail experience would be desirable.
  • Strong communication skills with a friendly and professional demeanor.
  • Ability to work under pressure and handle challenging situations with composure.
  • Excellent problem-solving skills and attention to detail.
  • Good level of computer skills and familiarity with various customer databases and stock ordering systems.
  • A proactive and positive attitude with a passion for helping others.
  • Flexibility to work weekends on a rotation basis.

What's on Offer:

  • Salary £25,000 per annum.
  • Opportunities for growth and development.
  • Comprehensive training to equip you with the skills you need to succeed.
  • A supportive and inclusive work environment.
  • Attractive benefits package.

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