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Cadence Resourcing Ltd is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support for Windows 10/11 and MacOS environments.
Key Responsibilities- Lead and mentor the 1st line support team to ensure seamless technical support delivery.
- Provide expert-level support for Windows 10/11 and MacOS systems, troubleshooting and resolving technical issues efficiently.
- Ensure prompt and effective customer service, responding to technical inquiries and resolving issues in a timely manner.
- Collaborate with other IT teams to enhance system performance, identifying areas for improvement and implementing solutions.
- Proven experience in 1st line support, with a strong background in Windows 10/11 and MacOS technical support.
- Strong problem-solving skills and attention to detail, with the ability to analyze complex technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
Cadence Resourcing Ltd is a leading provider of technical staffing solutions. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a skilled IT Support Specialist to join our team.
