Area Supervisor

2 weeks ago

Glasgow, Glasgow City, United Kingdom Marks & Spencer Plc Full time
{"Key Responsibilities": "

As a key member of our store leadership team, you will be responsible for driving profitability and sales in your area of accountability. You will support the delivery of our retail plan and store KPIs, while also recruiting and developing great talent within the customer assistant team.

"}, {"Key Accountabilities": "

  • Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPI's.
  • Support the delivery and embedding of the business transformation plan and change initiatives for your area.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Create a multiskilled team, coaching and training the team to fully utilize all the tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
  • Maintain a safe and legal store environment.

"}, {"Technical Skills/Experience": "

  • Ability to lead a team to deliver excellent customer service and KPI's across the store.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.

"}, {"Key Leadership Capabilities": "

  • Successfully embed change for lasting commercial impact and results.
  • Spend time coaching colleagues to accelerate performance and personal growth.
  • Recognize high performance and support poor performers to improve.
  • Help teams understand information and business messages by actively seeking out opinions and asking questions.
  • Seek the best solution for M&S by proactively collaborating with colleagues from across the business.

"}, {"Key Relationships and Stakeholders": "

  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG - Colleague representative network

"}

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