Reservations Team Lead

4 weeks ago


Hook, Greater London, United Kingdom Elite Hotels Full time
Reservations Manager

Elite Hotels is seeking an inspirational leader to join our Reservations Team as a Reservations Manager. This rare opportunity will challenge your operation and strategic mindset, working closely with the Executive Team and General Manager.

Key Responsibilities:
  • Guest Service Standards: Ensure the highest quality of guest service standards are adhered to by the Reservations staff, using the AA guidelines and Guest Satisfaction Surveys.
  • Staff Induction: Provide a comprehensive induction for new Reservations Staff, ensuring they understand how their role interacts across departments.
  • Yield Management: Attend and contribute to the Yield Management Team for the Hotel, ensuring the Assistant Reservation's Manager can deputise in your absence.
  • Sales and Recruitment: Ensure Reservations Staff are efficient and competent in Sales tasks, understand selling strategies, and participate in an effective recruitment strategy.
  • Standards of Procedure: Continuously update SOPs to match changes and ensure staff adhere to these.

At Elite Hotels, we strive to make every visit a positive experience that customers feel compelled to share.



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