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IT Support Specialist
2 months ago
About Mölnlycke
Mölnlycke is a global leader in medical products and solutions, dedicated to empowering healthcare professionals to deliver the best patient outcomes. We operate across four key business areas: Wound Care, Operating Room Solutions, Gloves and Antiseptics. Our commitment to customer-centricity, sustainability, and digital innovation drives everything we do.
Your Role as an IT Support Specialist
As an IT Support Specialist, you'll play a vital role in ensuring the smooth operation of our technology infrastructure. You'll be the first point of contact for employees seeking technical assistance, providing prompt and effective solutions to hardware and software issues.
Key Responsibilities:
- Deliver exceptional 1st-line technical support to users across EMEA via our service desk.
- Develop comprehensive knowledge base articles to proactively assist end users.
- Manage incoming IT ticket requests, ensuring timely resolution and escalation when necessary.
- Ensure all new commercial employees have access to the required IT equipment and resources.
- Contribute to continuous improvement initiatives and process development within the IT department.
- Participate in global development projects as assigned.
- Adhere to predefined service-level agreements, meeting established case resolution targets.
What We Offer:
- Competitive salary in the region of £34,000 per annum.
- Performance-based bonus potential up to 10%.
- Comprehensive BUPA healthcare coverage.
- Generous pension plan with company contributions up to 10%.
- 25 days of annual leave plus bank holidays.
- Life assurance and income protection benefits.
- Employee Assistance Programme for your well-being.
- Access to a dedicated wellbeing resource hub.
Your Profile:
- Proven experience providing remote and on-site technical support – essential.
- Demonstrable knowledge of service desk operations and IT support ticket systems – essential.
- A commitment to continuous improvement and best practices – essential.
- Excellent customer service and communication skills – essential.
- Fluent written and spoken English – essential.
- Prior experience with ServiceNow would be advantageous.
Work-Life Balance:
Enjoy a flexible hybrid working arrangement, combining 3 days in our Milton Keynes office with 2 days working remotely. You'll also have the opportunity to collaborate with colleagues at our Oldham site once a month.
