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Customer Service Representative
2 months ago
About Us:
Dreams Ltd is a leading retailer of bedding and mattresses, committed to providing exceptional customer service and a unique shopping experience. As a key member of our retail team, you will play a vital role in helping customers find their perfect bed.
Key Responsibilities:
- Provide exceptional customer service, ensuring every customer feels valued and supported throughout their shopping experience.
- Work closely with customers to understand their needs and preferences, using our market-leading sleep technology to recommend the perfect mattress.
- Maintain a high level of product knowledge, staying up-to-date on the latest bedding trends and innovations.
- Contribute to a positive and inclusive store environment, working collaboratively with colleagues to achieve sales targets and provide an exceptional customer experience.
- Participate in visual merchandising and store displays, ensuring the store looks its absolute best at all times.
What We Offer:
- A competitive salary and uncapped commission scheme, recognizing your hard work and dedication.
- Excellent training and development opportunities, helping you grow and succeed in your role.
- A comprehensive benefits package, including discounts on Dreams products and services.
- A fun and dynamic work environment, with a team of passionate and motivated colleagues.
Requirements:
- Excellent communication and interpersonal skills, with a natural ability to build rapport with customers and colleagues.
- A positive and motivated attitude, with a willingness to learn and adapt to new situations.
- Ability to work flexibly, including weekends and bank holidays, to meet the needs of our customers.
