Systems Support Analyst

4 weeks ago


Hampshire, United Kingdom iO Associates - UKEU Full time

Position: Second Line Support Technician
Location: Fareham, Hampshire (Onsite 5 days a week)
Salary: £33,000 - £35,000 per annum
Interview Process: One stage interview
Shift Hours: 8:00 AM - 3:00 PM and 3:30 PM - 10:30 PM

Are you an enthusiastic Second Line Support Technician eager to contribute to transformative solutions? Join our team at iO Associates, where collaboration and commitment drive our success in addressing security requirements and risks in service delivery.

The successful candidate will tackle a variety of IT-related challenges, offering solutions and troubleshooting where feasible, while escalating issues to our advanced support teams as necessary. You will maintain detailed records of incidents within our Support Works ticketing system, ensuring minimal disruption to service.

Key Responsibilities:

  • Comprehension of IT support frameworks and infrastructure, with a strong emphasis on teamwork. This role is ideal for individuals willing to learn and enhance their skills.
  • Manage Service Desk Support Calls effectively.
  • Travel to various locations to provide customer support as required.
  • Experience with virtualization technologies, Splunk, and VMware is essential.

This role presents excellent career advancement opportunities for the right individual.

Benefits:

  • 25 days of annual leave plus public holidays (3 flexible)
  • Pension scheme with double matching contributions up to 10%
  • Life insurance coverage
  • Company-wide incentive programs
  • Flexible benefits options including additional holidays, travel, dental, critical illness, and more
  • Employee perks such as discounts
  • Employee assistance program and virtual GP services

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