Patient Administration Officer/Medical Secretary

1 week ago

Newark on Trent, Nottinghamshire, United Kingdom GenesisCare Full time

About the Role:

We are seeking a highly skilled and experienced Patient Administration Officer/Medical Secretary to join our team at GenesisCare UK. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our cancer care centre.

Key Responsibilities:

  • Manage all necessary administrative tasks, including scheduling appointments, handling correspondence, and maintaining accurate records.
  • Provide comprehensive secretarial assistance to consultants, including typing clinic letters, preparing reports, and ensuring all necessary documentation is completed.
  • Liaise with patients, carers, and healthcare professionals to ensure seamless communication and coordination of care.
  • Respond to telephone calls and queries, providing excellent customer service and resolving issues efficiently.
  • Collaborate with the International Patients team to ensure all international patients receive the necessary support and care.
  • Process radiotherapy referrals, ensuring all necessary documentation is completed and accurate.
  • Coordinate with insurance companies to verify coverage and ensure all necessary information is provided.
  • Participate in centre multi-disciplinary team meetings and huddles to ensure effective communication and coordination of care.
  • Perform other administrative tasks as required, including data entry, filing, and maintaining accurate records.

Requirements:

  • Excellent verbal and written communication skills.
  • Previous experience in a customer-focused environment, preferably in a healthcare setting.
  • Strong relationship-building skills and ability to work effectively with patients, carers, and healthcare professionals.
  • Experience with referral triaging and booking processes, as well as managing diaries and schedules.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
  • Previous experience working in a healthcare setting is preferred, but not essential.

About GenesisCare:

GenesisCare UK is a leading provider of private oncology services, pioneering a transformation in cancer care. We offer world-class radiotherapy, medical oncology, and Theranostics, as well as wellbeing services and exercise medicine. Our team of over 600 highly trained physicians, healthcare professionals, and support staff operate 14 specialist outpatient cancer centres across the UK.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. We're passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

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