Principal Product Manager

3 weeks ago

London, Greater London, United Kingdom dotdigital Full time
About Us

The Company: Dotdigital is a dynamic global community of enthusiastic and dedicated professionals, focused on the collective success of both the organization and its clients. Our fundamental principles of innovation, collaboration, and client-centric solutions inspire us to tackle challenges with a growth-oriented mindset and take ownership of our responsibilities. At Dotdigital, teamwork and curiosity facilitate meaningful connections and learning opportunities with a diverse group of peers. Our work environment promotes knowledge sharing, encourages exploration, and values creative ideas. Together, these elements guide us towards a unified vision where brands worldwide surpass customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an integrated customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations through highly personalized cross-channel journeys. With Dotdigital, marketers can effortlessly unify, enrich, and segment customer data. By dismantling data silos, Dotdigital enhances decision-making and fosters marketing creativity that drives customer engagement at scale. With robust AI capabilities, Dotdigital simplifies the automation of deeply personalized experiences across web, email, SMS, WhatsApp, chat, push notifications, social media, advertisements, and more.

About the Role

The Senior Product Manager (Fresh Relevance) will become a key member of the Connectivity pod within Dotdigital's product team. This role is dedicated to ensuring seamless integration with the Fresh Relevance platform, addressing customer use cases throughout their entire lifecycle.

Fresh Relevance, our Enterprise Personalization platform acquired recently, is a flexible personalization solution that enables commerce-driven businesses to deliver revenue-enhancing experiences across websites, applications, emails, SMS, and advertisements, requiring no technical expertise.

In this position, you will have the opportunity to influence Dotdigital's product strategy and contribute to shaping our offerings by engaging in some of our most strategically significant areas.

Your Contributions as the Senior Product Manager (Fresh Relevance):

  • Collaborate closely with the Group Product Manager (Connectivity) and other product team members to formulate and implement our comprehensive product roadmap that aligns with Dotdigital's vision, strategy, and market trends, ensuring seamless connectivity between the Dotdigital and Fresh Relevance platforms.
  • Take ownership of the product roadmap for Fresh Relevance and lead efforts to ensure the seamless integration of both platforms.
  • Identify and prioritize validated problem statements based on a combination of product and industry data, customer interviews, and feedback on the roadmap.
  • Develop high-quality value propositions, validate them, and ensure that solutions meet these expectations.
  • Establish and measure outcome-based objectives and success metrics for your areas of responsibility that reflect the product strategy.
  • Conduct cost and benefit analyses and present realistic targets for the features you develop.
  • Proactively engage with stakeholders to assist in overcoming any obstacles to achieve our objectives.
  • Provide recommendations based on thorough analysis for pricing and packages when developing new features and/or products.
  • Oversee the complete product development lifecycle for your areas of responsibility, from concept to launch, including collaboration with development teams within an Agile framework, ensuring timely delivery of valuable features.
About You
  • You are an experienced Product Manager with proven expertise in managing end-to-end product development lifecycles, from scoping to delivery and post-production support, following Agile methodologies.
  • You are proactive and hands-on in product implementation and delivery, striving to ensure the success of our products.
  • You excel at building strong and effective relationships across all disciplines, including developers, customers, senior stakeholders, commercial teams, and partners.
  • You possess excellent written and verbal communication skills.
  • You are highly organized and demonstrate the ability to lead cross-functional teams in executing initiatives and advancing projects while clearly communicating any roadblocks.
  • You can quickly grasp technical or complex issues and resolve them to ensure successful customer outcomes.
  • You exhibit strong ownership skills, get things done, and are not confined to a rigid interpretation of a product manager's role.
Why Us

Don't just take our word for it - hear what your future colleagues have to say about working in our team:

"I love working in our product team. We're deeply committed to enhancing our products for our customers, and it's a pleasure to collaborate with a team that consistently shares experiences and supports one another."

Colin, Product Manager (Connectivity)

Interview Process
  • 15-minute screening call with the Talent Team
  • 20-minute call with the Hiring Manager or Head of Product to discuss the role and learn more about you
  • 1-hour interview with two members of the product team
  • Final 1-hour interview with two members of the product team
Some of Our Global Benefits
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward
DEI Commitment

As an equal opportunities employer, we are dedicated to equality in all our practices concerning race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application, please feel free to contact us and let us know how we can best support you.

Legal Statement

No agencies or recruiters, please. We are only accepting applications directly from candidates. If you are a recruiter, please refrain from contacting our staff regarding this position. Any contrary actions will be treated as unsolicited approaches under applicable data protection laws.

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