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Service Coordinator
2 months ago
Atkinson Moss is seeking a highly organized and customer-focused Service Coordinator to join their team. As a key member of the team, you will be responsible for providing exceptional support to customers, monitoring, and managing service requests.
Key Responsibilities:- Log, review, and allocate incoming tickets within agreed service level agreements (SLAs)
- Effective communication with customers via phone, email, and within the ticket system
- Schedule and manage diaries to ensure clients and customers are kept informed
- Accurate and up-to-date data entry and customer information
- Provide weekly and monthly reporting to stakeholders
- Collaborate with other teams and team members to deliver a seamless and consistent service
- Excellent organizational skills
- Great customer service and communication skills, both verbal and written
- Strong IT skills
- Ability to work in a fast-paced environment with high accuracy
The role is a full-time, permanent position with flexibility for home working four days a week and one day in the office, after the initial training period. Our client offers a competitive basic salary up to £30,000, dependent on experience, and a range of benefits.
