Senior Facilities Supervisor

3 weeks ago


North West England, United Kingdom CBRE Local UK Full time

Position Overview:

In the role of a Senior Facilities Supervisor at CBRE Local UK, you will take charge of a team dedicated to enhancing the workplace experience for all employees and visitors.


Your primary focus will be on delivering exceptional service to clients and guests within the assigned premises.

You will address inquiries and concerns related to the facilities management services.
Ensure that all materials are consistent with brand standards. Uphold the accuracy of databases and digital tools linked to service provision.
Assist in negotiating service contracts and contribute to the development of the Service Business Continuity plan.
Creating a tailored experience for guests and clients is where true excellence is achieved.

Conduct regular inspections of the site to guarantee a superior customer experience at all times, which includes overseeing cleaning standards and managing relationships with cleaning service providers.
Facilitate monthly Facilities Forums with key stakeholders to discuss any raised concerns.
Ensure that arrangements for executive meetings, board events, and staff training sessions are adequately supported with necessary room setups and hospitality services.
Oversee the on-site gym facilities to ensure that standards are upheld.
Maintain strong relationships with vendors supplying services and products to the office.
Support project teams in defining and executing project initiatives.
Provide backup support for Facilities Coordinators across the estate as needed, including during absences.

Possess the ability to address common inquiries or complaints from clients, colleagues, and supervisors. IT Proficiency - Intermediate skills in Microsoft Office Suite applications such as Word, Excel, PowerPoint, SharePoint, and Outlook.

Be comfortable with and open to new technologies and digital tools, including applications, databases, work order management systems, social media, cloud technologies, mobile devices, and communication platforms.

Customer-oriented - build strong relationships with clients by understanding and meeting their needs.

A driving license is preferred but not mandatory.
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