Customer Service Apprentice
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our Night Services team as a Customer Service Apprentice. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and stakeholders, while also gaining valuable experience and skills through our Level 2 Customer Service Apprenticeship.
Key Responsibilities:
- Provide excellent customer service to residents and stakeholders through face-to-face, written, and telephone contact.
- Work collaboratively with colleagues to resolve customer queries and issues.
- Develop and maintain a thorough understanding of our services and policies to provide accurate information to customers.
- Participate in the Level 2 Customer Service Apprenticeship program to gain industry knowledge and skills.
- Contribute to the development of a positive and inclusive work environment.
Requirements:
- Minimum of 16 years old by August.
- Maths and English qualifications at grade C/5 or above.
- Ability to work flexibly, including evenings and weekends.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to gain industry-recognized qualifications and skills.
- Supportive and inclusive work environment.
- Flexible working arrangements, including hybrid working.
Nottingham City Council Housing Services:
We are a leading provider of housing services in Nottingham, committed to delivering high-quality services to our residents. Our team is dedicated to making a positive impact on the lives of our customers, and we are seeking like-minded individuals to join us in this mission.
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