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Client Relationship Manager

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom WTW Full time

Position Overview:

We are seeking a committed and knowledgeable Client Relationship Manager specializing in pensions to become a vital part of our organization. This position presents an excellent opportunity for an individual with a background in pensions who thrives in client-facing roles. As a Client Relationship Manager, you will take charge of managing and nurturing client relationships across various accounts, comprehending their requirements, and fostering strong advocacy. You will act as the representative of our organization in client discussions, advocate for our offerings, and collaborate closely with operational teams to ensure client satisfaction.

Key Responsibilities:

  • Enhance the client service strategy to stimulate new business prospects
  • Address grievances and implement strategies to avert future complications
  • Encourage a culture of Continuous Improvement within operational processes
  • Guide operational personnel to improve client management capabilities
  • Establish enduring relationships with clients at all organizational levels
  • Identify avenues to broaden service offerings and elevate client engagement
  • Contribute insights on internal initiatives and industry trends
  • Conduct regular assessments of client services and profitability