Administrative Support Specialist

3 weeks ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job Overview

An exciting opportunity has emerged for a 6-month fixed-term contract as an Administration Support Clerk within the Overseas Visitors Team.

The Overseas Visitors Team plays a crucial role in identifying patients who may not qualify for free NHS care and managing the recovery of treatment costs when necessary.

We are looking for a motivated, adaptable, and diligent individual with strong communication and computer skills. The ideal candidate will be self-driven and eager to acquire new competencies.

This position is primarily based in the Overseas Team office. However, flexibility in working arrangements is essential, as the role may require travel to other sites within the Trust.

The role involves a commitment of 37.5 hours per week, from Monday to Friday.

Main Responsibilities

• Generate daily reports on inpatient and outpatient activities.

• Maintain an Excel-based tracking system.

• Serve as the primary contact for inquiries related to daily reports for the Overseas Visitor Team.

• Provide clerical and general administrative support.

• Handle telephone communications pertinent to the Overseas Visitor Team.

• Participate in training covering all aspects of administrative duties within the department.

Working for Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust located in the southeast of England, delivering a comprehensive range of general hospital services along with specialized and complex care to approximately 600,000 residents in West Kent and East Sussex. Our dedicated team comprises over 8,000 full-time and part-time staff members.

In the latest NHS staff survey, our Trust has been recognized among the top 10 NHS Trusts nationwide, and as the second-best Trust to work for in the South East.

We value flexible working arrangements and encourage discussions on how we can accommodate your needs while ensuring optimal service delivery to our patients.

Detailed Job Description and Responsibilities

Upon completion of your pre-employment checks, our Recruitment team will reach out to schedule your start date in alignment with our Corporate Inductions.

At Maidstone and Tunbridge Wells NHS Trust, we strive to cultivate an environment where every individual can realize their full potential, with opportunities for career growth and development. We appreciate and acknowledge the unique contributions of each staff member, which enhances the quality of care and service provided to our patients. We are committed to diversity and inclusivity, welcoming applications from individuals of varied backgrounds, perspectives, and experiences.

We support staff with disabilities to ensure they receive the necessary adjustments to excel in their roles. Collaborating with Access to Work, we ensure that expert recommendations are implemented promptly.

Person Specification

Qualifications

Essential Criteria

GCSE Grade 4 and above (or equivalent) in English and Mathematics is essential.

Desirable Criteria

Microsoft vendor qualifications. Level 2 Business Administration or Customer Service qualification.

Experience/Knowledge

Essential Criteria

Experience working as part of a team and/or multidisciplinary team. Proficient in Microsoft Office applications (including Word, Excel, and Outlook), email, and internet usage.

Desirable Criteria

Additional relevant experience. Experience working as part of a team and/or multidisciplinary team.

Skills

Essential Criteria

Exceptional administrative skills. Strong organizational abilities. Excellent communication skills, capable of managing inquiries and resolving conflicts. Ability to prioritize tasks and demonstrate initiative. Comprehension of and adherence to Trust policies regarding information governance, data protection, equal opportunities, and health & safety. Experience with data collection systems for therapy activities. Attention to detail and accuracy in recording patient information. Able to perform moderate physical tasks throughout the workday.

Desirable Criteria

Negotiation, influencing, and persuasion skills.

Attributes

Essential Criteria

Fluent spoken and written English. Problem-solving abilities and a flexible approach. Demonstrated initiative. Professional demeanor. Team-oriented mindset. Ability to meet deadlines. Empathetic and understanding of the needs of service users and providers.

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