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Patient Services Director
2 months ago
Job Summary
We are seeking a highly skilled and experienced Patient Services Manager to join our team at Hays Specialist Recruitment Limited.
About the Role
The successful candidate will be responsible for ensuring efficient reception services for patients and visitors, collaborating with the Administration Leadership Team and APMS Leadership Team, and supporting and developing the administration team through effective line management.
Key Responsibilities
- Manage and develop the administration/reception team, ensuring appropriate training and personal development.
- Conduct quarterly supervision, annual appraisals, and other management meetings.
- Oversee the induction process for new team members.
- Demonstrate leadership and uphold organisational values.
- Ensure staff understand and follow all policies.
- Monitor and allocate team workload, addressing concerns as needed.
- Manage team rotas to ensure adequate cover.
- Ensure timely and effective telephone answering and message management.
- Support clinical teams with necessary resources.
- Manage clinical staff rotas and annual leave requests on SystmOne.
- Liaise with IT support for hardware and software issues.
- Maintain rotas for Secure Units and oversee room bookings.
- Update notice boards, Jayex boards, and TV messaging screens.
- Ensure correct use of the appointment system and self-check-in.
- Continually assess and improve systems, sharing findings with leadership teams.
- Induct visiting external staff and complete necessary paperwork.
- Update policies and procedures as needed.
- Champion accurate patient information and monitor patient surveys.
- Handle complex patient enquiries and complaints promptly.
- Maintain effective patient feedback systems.
- Lead the Patient Participation Group.
- Have a good understanding of SystmOne.
Requirements
- Experience in administration and team management, preferably in a healthcare setting.
- Strong leadership and communication skills to effectively manage and support the administration team.
- Proficiency with SystmOne and other relevant IT systems.
- The ability to work independently and make decisions within procedural guidelines.
- Flexibility and adaptability to respond to changing service needs.
- Excellent organisational skills for managing rotas, appointments, and patient information systems.
- Problem-solving abilities to handle complex patient enquiries and complaints.
What We Offer
A strong candidate may be offered a permanent position after successfully completing a 3-month temporary period.
How to Apply
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
