Customer Success Associate

4 weeks ago

London, Greater London, United Kingdom Acre Software Full time
About Acre Software

Acre Software is a pioneering fintech company revolutionizing the UK's £1.4 trillion mortgage market with a cutting-edge, end-to-end management system.

The Role

We're seeking a highly motivated and detail-oriented Customer Success Associate to join our top-performing team. As a key member, you'll play a vital role in ensuring our firms use our platform seamlessly as we continue to grow our market share.

Responsibilities:
  • Develop a deep understanding of our users and product to provide exceptional customer support.
  • Assist brokers with day-to-day support requests, delivering outstanding customer experiences via phone, email, and screen shares.
  • Advocate for customers, using their feedback to improve our product in collaboration with the product development team.
  • Perform technical troubleshooting and problem-solving of customer queries.
  • Deliver high-quality webinar trainings to customers on how to use Acre.
  • Produce clear and simple communications around our product, such as release notes, knowledge base articles, and training videos.
About You
  • You're curious, self-motivated, and able to work independently with a strong attention to detail.
  • You're a resourceful, quick, sharp, and creative problem solver with excellent communication skills.
  • You're passionate about people and making Acre customers happy.
  • You're available to work occasional Saturdays.
What We Offer
  • A chance to make a meaningful impact within a fully funded, early-stage fintech start-up.
  • A competitive salary ranging from £25,000 to £35,000, based on experience.
  • One week of free accommodation for those relocating.
  • Private healthcare, a cash plan, and pension contribution.
  • Cycle to work scheme.
  • A vibrant office in Shoreditch with monthly social events and a hybrid working model.

We're an inclusive employer, eager to receive applications from diverse backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

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