Customer Experience Director

5 hours ago


South East England, United Kingdom Harnham Full time

Customer Experience Manager
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**About the Role**

We are seeking a Customer Experience Manager to join our team at Harnham. As a key member of our marketing team, you will be responsible for designing, implementing, and managing customer experience projects that drive business growth and customer satisfaction.

**Key Responsibilities**

* Take ownership of customer experience projects from concept to delivery
* Collaborate with the marketing team to align on end-to-end CX strategies
* Develop and manage customer journey roadmaps across all brands and markets
* Analyze customer feedback and data to inform CX decisions
* Leverage data-driven insights to drive business results

**Requirements**

* Proven experience in the Financial services space, with a focus on Insurance
* Strong data analysis skills and ability to drive business outcomes
* Excellent communication and project management skills
* Ability to work in a hybrid environment

**What We Offer**

* Competitive salary up to £50,000
* Bonus up to 15%

**About Us**

Harnham is a leading recruitment agency specializing in IT and finance roles. We are passionate about helping our clients find the best talent and our candidates find their dream jobs.



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