Customer Experience Director
5 hours ago
Customer Experience Manager
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**About the Role**
We are seeking a Customer Experience Manager to join our team at Harnham. As a key member of our marketing team, you will be responsible for designing, implementing, and managing customer experience projects that drive business growth and customer satisfaction.
**Key Responsibilities**
* Take ownership of customer experience projects from concept to delivery
* Collaborate with the marketing team to align on end-to-end CX strategies
* Develop and manage customer journey roadmaps across all brands and markets
* Analyze customer feedback and data to inform CX decisions
* Leverage data-driven insights to drive business results
**Requirements**
* Proven experience in the Financial services space, with a focus on Insurance
* Strong data analysis skills and ability to drive business outcomes
* Excellent communication and project management skills
* Ability to work in a hybrid environment
**What We Offer**
* Competitive salary up to £50,000
* Bonus up to 15%
**About Us**
Harnham is a leading recruitment agency specializing in IT and finance roles. We are passionate about helping our clients find the best talent and our candidates find their dream jobs.
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