Customer Experience Director

11 hours ago


South East England, United Kingdom Harnham Full time
Customer Experience Manager

At Harnham, we're seeking a seasoned Customer Experience Manager to join our team. As a key member of our marketing team, you'll be responsible for designing, implementing, and managing customer experience projects that drive business growth and customer satisfaction.

Key Responsibilities:
  • Develop and execute customer experience strategies that align with our business objectives
  • Collaborate with cross-functional teams to ensure seamless customer journeys across all brands and markets
  • Analyze customer feedback and data to inform CX initiatives and measure their impact
  • Work closely with the marketing team to develop and implement end-to-end CX strategies
  • Manage customer journey roadmaps and ensure they are aligned with business goals
Requirements:
  • Proven experience in the Financial services space, with a focus on Insurance
  • Strong data analysis skills and ability to drive results-driven initiatives
  • Excellent communication and project management skills
  • Ability to work in a hybrid environment with 1 day a week in the office
What We Offer:
  • Competitive salary up to £50,000
  • Bonus up to 15%


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