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Customer Experience Director

2 months ago


South East England, United Kingdom Harnham Full time

Customer Experience Manager

**About the Role**

We are seeking a Customer Experience Manager to join our team at Harnham. As a key member of our marketing team, you will be responsible for designing, implementing, and managing customer experience projects.

**Key Responsibilities**

* Take ownership of customer experience projects from start to finish
* Collaborate with the wider marketing team to align on end-to-end CX strategies
* Develop and manage customer journey roadmaps across all brands and markets
* Analyze data and customer feedback to inform CX decisions
* Utilize data-driven insights to drive business results

**Requirements**

* Proven experience in the Financial services space, with Insurance being a plus
* Strong data analysis skills with ability to show results achieved
* Bonus potential up to 15%

**What We Offer**

* Competitive salary
* Hybrid working arrangement

**About Us**

Harnham is a leading recruitment agency specializing in IT and finance roles. We are committed to helping our clients find the best talent in the industry.