Retail Assistant Manager
3 weeks ago
As we continue to expand, we are in search of a passionate Retail Assistant Manager to support our exceptional store team.
Our assistant managers collaborate with the store manager, team members, and the broader organization to realize our vision of:
Authentic, uplifting food, expertly crafted beverages – proudly served, delivering joy at scale.
This is achieved through teamwork to fulfill our mission:
- Quality is always prioritized.
- To curate premium products and inviting atmospheres, ensuring customers return.
- To consistently be supportive to colleagues and customers alike.
We strive to accomplish this by embodying our company values, which include:
- Consistently delivering quality - Our ethos revolves around being genuine, so for us, being 'good' is truly sufficient, and it is what we aim for. When we claim 'good', we must follow through to uphold our brand promise of reliability for our customers and our team.
- Taking pride in service - We take pride in what we offer, and we are committed to working as a team that is proud to serve.
- Being a positive influence in someone's day - A friendly smile, recalling an order, or going the extra mile to make each customer feel appreciated. It's the small gestures that count, and even the tiniest act can brighten someone's day.
Our Retail Assistant Managers play a crucial role in supporting our Store Managers, driving the success of our locations and the SOHO brand. Our management team consistently exceeds expectations in customer service and brings enthusiasm to everything they do, fueled by a genuine passion for our delightful food and premium coffee.
Our Core Beliefs:
It is essential to respect and believe in the organization you choose to join. At SOHO, we uphold:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoys a healthy work/life balance aligned with shift schedules.
- Being an integral part of our local community.
- Being a fair employer – no zero-hour contracts for permanent staff.
- Positively engaging young individuals entering the workforce – offering an adult wage with guaranteed hours.
- Celebrating family – providing a complimentary major event day each year.
- Embracing diversity – we proudly maintain an inclusive workplace.
What We Seek From You:
- A passion for people, quality food, and an appreciation for exceptional coffee.
- A strong team spirit – achieving success together and supporting one another.
- High standards in all tasks, with meticulous attention to detail.
- Boundless energy and enthusiasm.
- Strong leadership skills – capable of understanding set targets and guiding your team to achieve them.
Benefits of the Role:
- Flexible shift patterns to promote a healthy work/life balance.
- Discounted food and beverages while on duty.
- 40% employee discount.
- Additional holidays based on length of service.
- Apprenticeship opportunities at Levels 2-4.
- Your special event extra day off each year.
If you possess management experience or have substantial supervisory experience and are ready for your next career advancement, we would be eager to hear from you.
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