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Customer Service Coordinator

2 months ago

Peterborough, Peterborough, United Kingdom Infinity Recruitment Consultancy Ltd Full time

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Administrator to join our team at Infinity Recruitment Consultancy Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and relationship management for our clients.

Key Responsibilities:

  • Provide timely and effective responses to client inquiries and concerns
  • Manage and maintain accurate records of client interactions and correspondence
  • Process invoices and other financial transactions in a timely and efficient manner
  • Produce reports and other documents as required
  • Collaborate with internal stakeholders to resolve client issues and improve overall customer experience

Requirements:

  • Previous experience in a customer service environment, preferably in an insurance or FCA-regulated industry
  • Excellent written and verbal communication skills
  • Proficiency in MS Office
  • Ability to work effectively in a team environment
  • Enthusiasm for maintaining high standards of work and a willingness to learn

What We Offer:

  • A competitive starting salary of up to £23,000
  • A comprehensive pension scheme
  • An attendance bonus scheme
  • Access to rewards and discount schemes
  • Opportunities for learning and development
  • Free parking