Booking Coordinator

3 weeks ago


Guildford, Surrey, United Kingdom Person Centred Software Ltd Full time

Position Overview:

As a Booking Coordinator at Person Centred Software Ltd, you will collaborate closely with our Field Engineers to oversee the customer booking process for onsite assistance. Your role will involve coordinating customer reservations, appointments, and scheduled activities to ensure seamless operations and outstanding customer service. Your meticulous attention to detail, strong organizational abilities, and effective communication skills will be essential in this position.

Key Responsibilities:

  • Oversee the entire booking process, from initial scheduling to confirming reservations and ensuring booking information is updated accurately and promptly.
  • Act as the main point of contact for customers regarding their bookings, providing support and addressing any inquiries they may have.
  • Efficiently maintain and update booking calendars by coordinating with relevant departments.
  • Identify and implement opportunities to enhance scheduling processes and improve overall efficiency.

Qualifications:

  • Experience in administration, ideally within a customer-focused environment.
  • Exceptional communication skills, both written and verbal.
  • Strong organizational skills with a keen eye for detail.
  • Proficiency in relevant software applications, including booking systems, calendar management tools, and the Microsoft Office suite.
  • Able to multitask and prioritize effectively in a dynamic environment.
  • Proactive problem-solving skills.
  • Flexibility to adapt to changing priorities and work schedules as necessary.
  • Experience in the healthcare sector is highly desirable.

What We Offer:

  • A recognized great place to work.
  • The chance to contribute to a company that is making a significant impact in the care sector through innovative technology.
  • A competitive base salary.
  • A modern office environment.
  • A bonus scheme.
  • Generous holiday allowance.
  • A net zero pension scheme.
  • Regular updates from the company.
  • Additional benefits including a cycle to work scheme, staff discounts, and an employee assistance program.


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