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Client Booking Manager
2 months ago
Position Overview:
As a Booking Coordinator at Person Centred Software Ltd, you will collaborate closely with our Field Engineers to oversee the customer scheduling process for onsite assistance. Your role will involve managing customer appointments, reservations, and planned activities to ensure seamless operations and outstanding customer service. Your keen attention to detail, organizational abilities, and effective communication skills will be essential in this position.
Key Responsibilities:
- Oversee the entire booking process, from initial scheduling to confirming reservations and promptly updating booking details.
- Act as the main point of contact for clients regarding their bookings, providing support for any questions or concerns.
- Efficiently maintain and update booking calendars by coordinating with necessary departments.
- Identify and implement opportunities to enhance scheduling processes and boost efficiency.
Qualifications:
- Experience in administration, ideally within a customer-focused environment.
- Exceptional communication skills, both written and verbal.
- Strong organizational capabilities with a high level of attention to detail.
- Proficiency in relevant software applications, including booking systems, calendar management tools, and the Microsoft Office suite.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Proactive problem-solving skills.
- Flexibility to adapt to changing priorities and work schedules.
- Experience in the healthcare sector is highly advantageous.
What We Offer:
- A recognition as a great place to work.
- The chance to contribute to a company that is making a significant impact in the care sector through innovative technology.
- A competitive base salary.
- A modern office environment with covered parking.
- A bonus scheme.
- Generous holiday allowance.
- A net zero pension scheme.
- Regular updates from the company.
- Additional benefits including a cycle to work scheme, staff discounts, and an employee assistance program.
