Client Relationship Manager

3 weeks ago


Bedford, Bedford, United Kingdom 3Sixty Talent Management Full time

Position Overview: We are seeking a skilled Client Relationship Manager to become a vital part of our team at 3Sixty Talent Management, a prominent provider in the talent acquisition sector.

Key Responsibilities:

  • Oversee and nurture existing client relationships while actively seeking new business prospects.
  • Maintain precise records of client interactions, ensuring all contract modifications and renewals are documented.

Account Management:

  • Develop a comprehensive understanding of our offerings to effectively promote additional services to clients.
  • Collaborate closely with the sales team to ensure that client expectations are not only met but exceeded.
  • Deliver outstanding customer support and maintain detailed logs of all client communications and transactions.
  • Generate reports detailing account progress and status.
  • Monitor client accounts to ensure they receive services that align with their financial plans and requirements.
  • Identify opportunities for upselling, cross-selling, and contract renewals, maintaining regular communication with the sales team.

Qualifications:

  • Demonstrated experience in a Client Relationship Management role or a similar capacity.
  • Exceptional organizational and time-management skills.
  • Proficient in Microsoft Office Suite.
  • Familiarity with CRM software is advantageous.

We value a passion for client success and a commitment to delivering exceptional service.



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