Client Relations Specialist
3 weeks ago
Client Relations Specialist
Location:
Hybrid / Bedford
THSP - The Health and Safety People, a leader in providing top-notch health, safety, and human resources consultancy services across Europe and the UK, is dedicated to offering innovative solutions and outstanding service to its clientele, particularly within the construction and manufacturing industries.
We are in search of a dedicated Client Relations Specialist to become a vital part of our Customer Experience team.
As the first point of contact for our clients, this role is essential in ensuring the smooth execution of our services, nurturing client and consultant relationships, and identifying opportunities for additional business from our current client base, all while maintaining precise and current records in our CRM system.
This position plays a crucial role in upholding our high service delivery standards, supporting our consulting team, and contributing to the overall growth objectives of the company.
Key Responsibilities:
- Proven experience in a customer service environment with exceptional communication and interpersonal abilities.
- Strong organizational and time management skills, with a proven ability to foster relationships and build trust with clients.
- Holiday entitlement: Starting at 23 days per annum plus bank holidays, increasing to 25 days after two years of service.
- Private Medical Insurance coverage.
- Employee Ownership Trust Bonus: Subject to company performance, bonuses may be awarded to eligible team members.
- Opportunities for training and professional development.
- Our company values fairness and is committed to fostering a culture that encourages employees to bring their best selves to work, recognizing and celebrating diversity, and respecting individual differences. We are an equal opportunity employer dedicated to inclusion and diversity.
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