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Senior Client Manager

2 months ago

Bedford, Bedford, United Kingdom Howden Group Holdings Full time

**About the Role**

We are seeking a highly skilled and experienced Senior Client Manager to join our successful Commercial Schemes division at Howden Group Holdings. As a key member of our Rural Team, you will be responsible for delivering a first-class service to our clients, focusing on rural and farming clients.

**Key Responsibilities**

  • Assist in achieving client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points.
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Produce and issue professional summaries and reports.
  • Ensure premiums are collected prior to the commencement of cover.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.

**Requirements**

  • Experience as an underwriter or account handler with HNW or commercial products – preferably a minimum of 2 years.
  • Ideally, a previous experience of dealing with Delegated Authority or Rural Clients.
  • A knowledge of Acturis is preferred but not essential.
  • Accuracy and attention to detail, with the ability to process work quickly and efficiently.
  • Ability to prioritize work and meet deadlines.
  • Client service skills, supported by excellent negotiation and broking skills.
  • Articulate oral and written communication skills.
  • Ability to gather and analyze information from clients and respond appropriately to an individual client's level of understanding.

**Our Culture: People First**

We've traveled far since opening our first office in 1994. Back then, we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

• An employee-ownership model

• Aligned external investors

• The trust and integrity born of friendship

• Expertise

• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

**Diversity & Inclusion**

At Howden, we consider our people our chief competitive advantage and as such, we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.