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Senior Client Manager

1 month ago

Bedford, Bedford, United Kingdom Howden Group Holdings Full time

At Howden Group Holdings, we're seeking a talented individual to join our Corporate & Commercial team as a Senior Client Manager. This role offers a unique opportunity to work with our Rural Team, delivering exceptional service to our clients and contributing to our defined strategy focused on rural/farming clients.

Key Responsibilities:

  • Assist in achieving client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points.
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Produce and issue professional summaries and reports.
  • Ensure premiums are collected prior to the commencement of cover.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.

Requirements:

  • Experience as an underwriter or account handler with HNW or commercial products – preferably a minimum of 2 years.
  • Ideal experience of dealing with Delegated Authority or Rural Clients.
  • A knowledge of Acturis is preferred but not essential.
  • Accuracy and attention to detail, with the ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Client service skills, supported by excellent negotiation and broking skills.
  • Articulate oral and written communication skills.
  • Ability to gather and analyse information from clients and respond appropriately to an individual client's level of understanding.

Qualifications:

  • 5 GCSEs to include Maths and English at grade C or above (or equivalent qualification).
  • A Levels (desirable).
  • Certificate in Insurance (desirable).

About Howden Group Holdings:

We're a people-first business, driven by our values of employee ownership, aligned external investors, trust and integrity born of friendship, expertise, and independence. Our flat structure and entrepreneurial spirit empower our colleagues to be the best version of themselves, and we're committed to creating a culture of collaboration and innovation.

Diversity & Inclusion:

We're an equal opportunities employer, committed to treating colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.