Senior Account Manager

3 weeks ago


Bedford, Bedford, United Kingdom YourCode - Award Winning IT & Digital Consultancy Full time £60,000 - £70,000
Senior Account Manager - Managed Services

We are seeking an experienced Senior Account Manager to join our team at YourCode - Award Winning IT & Digital Consultancy. As a Senior Account Manager, you will play a key role in managing a portfolio of key accounts, ensuring exceptional service delivery, client satisfaction, and driving revenue growth through strategic account management and solution selling.

Key Responsibilities:
  • Manage a portfolio of high-value clients within the Managed Services sector, ensuring exceptional service delivery and client satisfaction.
  • Identify growth opportunities within the existing client base, driving revenue through upselling and cross-selling of services such as IT support, cloud solutions, cybersecurity, and network management.
  • Collaborate with internal technical teams to ensure service level agreements (SLAs) are met and clients' needs are anticipated and addressed.
  • Prepare and present regular account reviews, including performance metrics, service improvements, and strategic roadmaps.
  • Work closely with sales, project management, and technical support teams to ensure a seamless client experience.
  • Report on account performance and progress to senior management.
Requirements:
  • Proven experience as a Senior Account Manager within Managed IT Services (MIS) or a related field.
  • An understanding of IT services, including cloud solutions, network management, cybersecurity, and IT support would be helpful but not essential, having the right attitude to learn is key.
  • A client-centric mindset with excellent communication, negotiation, and relationship-building skills.
  • A proactive approach to identifying opportunities for service improvements and revenue growth.
What We Offer:
  • A competitive salary package with performance-based bonuses.
  • A flexible hybrid working model (3 days a week in the Bedford office).
  • A comprehensive benefits package, including healthcare, pension, and training opportunities.
  • A dynamic and collaborative work environment with opportunities for career development and growth.


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