Senior Client Manager

1 week ago

Bedford, Bedford, United Kingdom Howden Group Holdings Full time

At Howden, we're committed to delivering exceptional service to our clients. As a Senior Client Manager, you'll play a key role in achieving this goal by providing an outstanding level of service to our rural clients.

Key Responsibilities:

  • Assist in achieving client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points.
  • Undertake market exercise to establish most competitive terms available.
  • Obtain renewal terms and present to client.
  • Issue renewal documentation in line with contract certainty.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Produce and issue professional summaries and reports.
  • Ensure premiums are collected prior to the commencement of cover.
  • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.

Requirements:

  • Experience as an underwriter or account handler with HNW or commercial products – preferably a minimum of 2yrs.
  • Ideally a previous experience of dealing with Delegated Authority or Rural Clients.
  • A knowledge of Acturis is preferred but not essential.
  • Accuracy and attention to detail, with the ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Client service skills, supported by excellent negotiation and broking skills.
  • Articulate oral and written communication skills.
  • Ability to gather and analyse information from the client and respond appropriately to an individual client's level of understanding.

Qualifications:

  • 5 GCSE's to include Maths and English at grade C or above (or equivalent qualification).
  • A Levels (desirable).
  • Certificate in Insurance (desirable).

Our Culture:

We're a people-first business, driven by a unique culture that sets us apart in the market. Our employee ownership model creates a culture of collaboration and innovation, where we're empowered to think bigger and challenge convention.

We're committed to diversity and inclusion, and we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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