Client Support Specialist

3 weeks ago


Bedford, Bedford, United Kingdom Furniture Village Full time

Customer Care Advisor

Permanent Position Competitive Salary: £31,750 - £34,925

Join Our Team as a Customer Care Advisor

At Furniture Village, we are on the lookout for a dedicated and skilled Customer Care Advisor to enhance our Customer Care Team. This is a full-time, permanent position that not only offers a leading salary but also includes the opportunity for a Group performance bonus of 10%.

We believe in a personalized approach to customer service. Our ideal candidates are those who can blend their unique personalities with the tools and training we provide to achieve outstanding results for both our customers and our team.

As a proud family-run business, we value our employees and foster a culture that emphasizes appreciation, growth, and open communication. Many of our team members have built long-lasting careers with us, showcasing our commitment to internal development and employee satisfaction.

Our Customer Care Team is dedicated to putting the customer first. If you share our values, this could be a rewarding career opportunity for you.

What We Offer:

Attractive salary and comprehensive benefits package Opportunities for personal and professional growth Exceptional staff discounts on our products A supportive and thriving family-oriented work environment Recognition as a valued member of our team

Responsibilities:

Primarily, demonstrate genuine care for our customers and assist them effectively. Manage incoming communications through calls, emails, and live chat, providing appropriate solutions. Utilize the training and resources provided to deliver high-quality responses on various platforms. Participate in weekend shifts on a rotating basis to support our seven-day operation.

Ideal Candidate:

You should be approachable and reassuring, capable of delivering professional communication across all channels.

While experience in a similar environment is beneficial, a positive attitude and eagerness to learn in a fast-paced setting are essential.

If you believe you possess the qualities to excel as our Customer Care Advisor, we encourage you to explore this opportunity.

Furniture Village is committed to equal opportunity employment, ensuring that all hiring decisions are based solely on merit.



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